Receiving the Machine (0:00-2:05)
0:00-2:04: “Hello. Hello. Welcome back to another training video. Today we’re gonna focus on the steps you need to take to receive the delivery of your machine. Okay? The large crate that the machine comes in. Now the first thing is simply getting it off the truck and in the previous video we listed out the forklift requirements in order to do that. And so you’ll simply need to follow the instructions on the side of the crate that says fork from this end only. There are two whole sections that are dedicated for the forks to go in so that you can lift the crate off the truck and get it settled, um, into your shop. Now, before you let the truck driver drive away and you sign away the POD, there’s a couple steps you want to take to protect yourself just in case there was any damages done to the crate or the machine, um, while it was being obviously shipped from our facility to yours. Okay? Now these steps we’ve laid out in a documentation, and so you can click on the link down below this video and it will lay, lay out these steps for you. I’m just gonna simply clarify what these are and really drill what you need to do as your due diligence if the scenario happens to be to where there is any damage to the, to the, um, shipping crate or the machine to ensure that you are completely covered. So there’s no additional expenses put on your shoulder because we missed, um, any deadlines on putting a claim in with the, um, freight companies. Okay? So here’s what we’re gonna run through is just some, some, some of these steps that are, again, on this document. So the first one is what you need to do with the, uh, the truck driver is upon the receipt of freight you need to visually check the delivery for any damage. So after you got the crate off of the truck, um, you’re gonna look around the entire crate and ensure there’s no actual damage done to the crate. Now if there is, this is what it says here, if there is no damage done to the done to the crate, you can actually sign the POD and you’re good to go. That’s the best case scenario. And a majority of the time, that’s usually what takes place. Okay? However, the other scenario is what is gonna come next for the rest of the steps”
Steps for Damage Inspection (2:05-4:14)
2:05-4:15: “and what we need to do to ensure, again, you don’t have any liability on your shoulders because we missed any, um, deadlines with the freighting companies. So if there is notice noticeable damage to the freight, do not sign the POD without putting all the notes of all the damages on that paperwork. Okay? So you just need to, um, describe how many spots of damage and what, what it looks like had happened, um, and all those notes on that paperwork. And then you can sign it and the truck driver can, um, can disperse From here, we need to do additional steps to ensure we can file a claim. So again, you don’t, you don’t have any responsibility with these damages. So the next things we need to do is we need to take pictures of all crate damage before we un-create the machine. Um, that way we have, uh, visual documentation as well as a, just a notification, written documentation, um, and we’ll be able to put that as part of the claim. Uh, next thing we need to do, and this is very important tied to a deadline, is you need to make, make every effort to unload the machine from the crate within 40 hours of receipt in case additional damage was missed at delivery. Obviously when it’s fully created, you can’t see if there was any damages done to the machine inside. And so this is why we’re hitting this 48 hour, um, deadline to make sure this takes place. So when you receive your machine, please within 48 hours, um, uncreate the machine, get it off of the skid and check the machine for any damages, uh, ’cause we want to document that as well and put that as part of the claim. Now the reason why we have this 48 hour deadline is we have five days to notify the carrier, or claims are automatically denied, okay? That’s just part of the carrier tariff rules that we have to follow. So we have a specific deadline we need to hit to ensure that you are protected if this situation happened to you. Um, so please uncreate the machine, um, within four eight hours so that we can take this documentation. Now on step four here, the freight, if the freight is damaged, please save the packaging and email a copy of all documents and photos to cindy@legacywoodworking.com within 48 hours”
Claim Submission Process (4:14-6:04)
4:10-6:04: “and photos to cindy@legacywoodworking.com within 48 hours of receipt of freight, okay? So you’re taking photographic documentation of the crate before you’ve uncreated it and now that we’ve uncreated the machine and have a chance to evaluate the machine, we’re going around and checking to see if there’s any physical damage done to the machine itself. And if there is, we’re taking additional, um, photographs of those areas and putting that into our claim. Alright, now on five here, this is just again for your information to let you know that we’re gonna do everything that we can. And so freight claim processing can take up to 90 days just so you’re aware. And Legacy will do everything we can to get your machine up and running as soon as possible. So if we’ve, um, hit these timeframes, um, that means that, uh, you don’t have any expenses, you know, that you need to worry about and we’ll be able to actually help make sure your machine is up and running, um, as soon as possible when you receive it. Now the last step here, again, it’s just tied to this deadline to remind you why we need to hold this deadline, is notif, um, notification of damage must be received within five days of freight delivery or all repair costs will be the customer’s responsibility. And that’s what we don’t want to have happen. So please, let’s hold to this deadline of getting the machine, um, uncrated within 48 hours after receiving it and getting all the documentation of any crate or, um, machine damages sent to cindy@legacywoodworking.com. The reason we say 48 hours instead of just the five days is because we do have weekends and holidays that we’ll sneak in those timeframes that make it so that the communication between you, us, and our freighting companies, you know, we need to make sure that we have plenty of time to ensure that everybody is notified of what’s taking place. So if you hit that 48 hour timeframe, we’ll be able to do our job to ensure that we can get that claim in on time before the fifth, uh, fifth day, um, regardless of whatever,”
