To ensure the quickest and most cost effective technical support, please include the following information:
Please send any pictures or videos that may demonstrate what problems are being seen to Support@legacywoodworking.com
Please also send part files(eg. .crv, .crv3d) and gcode(.nc, .txt), this is for diagnosis purposes only
What Does Technical Support Entail?
Technical Support Provides assistance with Machine related issues(eg. calibration, part replacement, etc…). It does not include program troubleshooting, programming assistance, or software support for programs other than Mach 3 and The Delta Controller Software . These are separate services not included under warranty, but are available for purchase from one of our trainers
For more information call us at: (801)-491-0010 Or email us at: support@legacywoodworking.com
If the machine is outside of warranty please note that technical support is a paid service
Fifteen minutes of Free Phone Support will be provided for each new support ticket. If additional Phone Support is needed, it can be provided for an additional cost of $80 per hour charged in 15 Minute intervals.